Operations Manager – Reactive, Voids and Planned Works
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The position
We have an exciting and new opportunity for an experienced multi-trade property maintenance manager to oversee operational activities and ensure the delivery of a high quality, tenant and customer focused, comprehensive and value for money service.
You’ll provide strategic direction to a multi-disciplinary in-house team (approx. 37 staff) and take ownership of a budget of around £1 million, covering reactive, void and some planned maintenance. This is a hands-on leadership role requiring a clear focus on operational excellence, team performance, and cost control.
As an experienced manager with strong people management skills and the ability to manage critical projects, you’ll support the development and growth of individuals while motivating the team to achieve targets and deliver high standards of service. You will lead on performance management, coach for results, and ensure consistent application of HR and operational policies.
You will identify and implement process and service improvements, embedding a ‘right first time’ ethos and a culture of continuous improvement. You’ll ensure compliance with health and safety, procurement, and financial controls, whilst maximising the use of internal resources.
A confident communicator, you will build effective working relationships with internal and external stakeholders. You’ll proactively identify risks, contribute to strategic planning, and ensure delivery of innovative and value-driven initiatives.
Using the Group’s values – Accountable, Firm but fair, Open and honest, Versatile – you will play a key role in developing and sustaining a high-performing and tenant-focused culture.
You will produce and present clear and accurate reports and performance updates, and lead on contract management, including tender processes and supplier performance. Attendance at Board and Committee meetings may be required as part of this strategic role.
With proven experience managing complex teams and maintenance processes in a housing or multi-trade environment, you’ll be confident managing both planned and reactive works, including voids, repairs and contractor performance. You will have excellent knowledge of building standards, technical specifications, procurement processes, and be comfortable working across strategic and operational levels.
You’ll be highly organised, proactive, and motivated by delivering a great service. A critical thinker with strong analytical skills, you’ll confidently manage competing demands and make informed decisions.
Due to the nature of the role, it is essential that you have a full UK driving licence and access to a vehicle insured for business purposes.
Benefits:
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Pension scheme: Provided with an employer contribution being double the employee contribution, to a maximum of 17%.
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Healthcare: The Group participates in a cashback plan for colleagues
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Group Income Protection – 50% of salary following 26 weeks of absence
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Death in Service – 4 x salary
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Essential Car User allowance
The company
At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose.
As one of the largest independent housing organisations in Scotland, we manage approximately 2,500 properties in Fife and have an annual turnover of over £12.7 million. We have also been recognised as one of the Top 10 Housing Organisations to work for in the UK and want to build on this reputation by doing more and continuously improving how we do it.
To support our ambitions for growth and meet the aspirations held by the Group, we are currently recruiting for Operations Manager to join our Investors in People Platinum award-winning team.
Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile.
If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture that puts people at the heart of all we do, then we’d like to hear from you.
Our purpose
At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose.
Our passion
We are passionate about what we do and the difference we can make, working hard to deliver positive impacts for our customers and their communities.
Our people
Our people are central to our success and we are committed to supporting, developing, rewarding and empowering everyone in our organisation – and we have the Platinum Investors in People (IIP) accreditation to prove it!
The package
Our purpose
At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose.
Our passion
We are passionate about what we do and the difference we can make, working hard to deliver positive impacts for our customers and their communities.
Our people
Our people are central to our success and we are committed to supporting, developing, rewarding and empowering everyone in our organisation – and we have the Platinum Investors in People (IIP) accreditation to prove it!
The package
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